*THIS IS A FULL TIME REMOTE POSITION. CANDIDATES MUST LIVE IN ILLINOIS.
Health Support Consultant Job Description
Position Summary:
The Health Support Consultant will provide assistance and resources to members in order to achieve better health outcomes.
Principle Duties and Responsibilities:
- Responsible for welcome calls to members new to the health plan.
- Inform members of the Healthy Rewards program and encourage lifestyle behaviors for improved wellness and management.
- Inform and communicate with members regarding their open care gaps.
- Appointment scheduling assistance.
- Coordinate care with other health-related vendors for optimal patient care.
- Provide ongoing education and information to members as requested.
- Assist members with community resources.
- Update patient demographic information.
Education:
- Associate’s degree preferred.
Experience:
- Experience working with multi-cultural and variable socioeconomic populations highly desired.
- Experience in a customer call center preferred.
Knowledge and Skills:
- Excellent verbal and written communication skills.
- Ability to be open to new ideas, approaches and processes.
- Be able to effectively influence and encourage others.
- Anticipate, recognize and meet member needs and offer help.
- Composed, positive attitude, clear thinking and focused under pressure.
- Strong organizational and time management skills.
- Medical terminology.
Job Type: Full-time
Salary: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
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